How Does It Work?
All your questions answered
We think getting veg boxes is an awesome life choice - reducing your food impact on the environment and getting you the best, freshest and tastiest local produce- zero emissions and low waste. Thanks for being part of this.
1
Create an account
Start by using our postcode checker to see whether we deliver to your area. If delivery doesn't suit you we also offer collection from our city warehouse and our market garden.
Don't worry if your postcode doesn't get a match - do get in touch and we'll see what we can do.
2
Start shopping
Select the appropriate box size from our range, or Build Your Own Box. You can choose to receive deliveries either weekly, fortnightly, or on a one-off basis.
Add additional products such as organic eggs, coffee and local ferments. You can also swap items in and out of your veg box, giving you flexibility and choice over your order.
3
We pack and deliver
Your produce will be harvested, packed and delivered with care by our team. Your order will arrive roughly at the same time and day every week.
If you won't be home, you can leave us instructions so our drivers can leave your box in a secure place. Do leave your old box + any plastic bags out for collection and re-use.
How dislikes work
In your account area under 'dislikes' you can manage your veg box preferences. Let us know anything you don't like by clicking the 'thumbs down' next to the item you don't want to receive in your box. You can also put a 'thumbs up' letting us know items you would prefer to receive.
We will automatically swap out any items in your veg box that you dislike (depending on availability - the price of your box will vary accordingly). You will be able to see the changes we have made to your veg box contents in your basket prior to your delivery.
How box swaps work
You can make changes to your box contents on any product that allows it ahead of your next delivery. The number of swaps you can make will be shown in your basket.
Click on the swap icon next to the item you want to swap out and then choose the item you prefer from the drop down list.
If an item is unavailable we will add the equivalent as 'credit' to your account - this will be subtracted from your next check out.
How to pause your order
You can pause your whole order for example when you are away on holiday. In your account area under 'holidays' select the dates you do not want to receive a delivery. A green pop up will appear when your changes have been confirmed.
This will automatically skip these deliveries and you will not be charged for your normal order. You can pause individual items by editing the product in your basket and then moving the 'from' date along to when you next want to receive the item.
How the shopping basket works
Your shopping basket works differently to a traditional checkout for one off purchases. Once your account is fully set up, when items are added to your basket they are automatically confirmed. If your set up is incomplete red messaging will appear on the basket letting you know what needs to be completed.
You will receive an email on the day of your order deadline, reminding you of what is in your basket and to check whether you need to make any changes. When your order deadline passes you will receive a confirmation email. When your order is confirmed, this is when you will be charged for your order - approximately 11pm on a Sunday evening.
You can add any items to your basket for any date in the future if available. If an item is only available as a one off item you can add it to the next order date and not a date further in the future. You can add items to your basket for a future date by changing the 'from' date on a product when adding it to your basket.
The basket works on a weekly cycle of orders.The upcoming order week is shown in the 'next delivery/collection' part of the basket. If you have an order in the upcoming week it will be summarised in this part of the basket.
If you are looking at your basket on a week that you do not have an upcoming order for, your order will show in the 'Future and pre orders' summary at the bottom of the basket.
When your order has been processed this will appear at the top of the basket under 'your order for this week has been placed'. You can see the summary of the order by clicking on the drop down. This will be visible until it has been confirmed as delivered.
What size veg box should I choose?
Knowing what size veg box to choose can be difficult if you have not had an order before. The amount of produce you receive will change with the seasons. In the summer months produce is generally lighter with produce such as tomatoes, leafy greens and less root vegetables. Where as during the winter produce is denser and heavier with produce such as roots and squash.
You can try out the various box sizes by ordering as a one off to try, before committing to the size that works for you. You can also set up a regular order and if the size is not quite right you can remove it from your basket and then re add another size as a regular order. Ordering is flexible and you are not bound to a particular box size.
Making the most of your veg box
If you are new to ordering veg boxes, receiving one from a local supplier like us will change your relationship with fresh produce. Your boxes will be filled with seasonal produce unlike a supermarket that stocks it shelves with produce all year round from every corner of the globe. Produce won't be cold stored for as long as supermarket produce and won't have preservatives or be washed in chemicals to make the produce last longer.
Veg boxes will often include a mixture of produce with different levels of perishability. Planning your meals around your veg box order will be key to minimising waste and making the most of your fresh local produce. Use highly perishable items such as salad and greens first ensuring you are eating them at their peak and then items such as root vegetables which last a lot longer can be used later on.
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